What if I didn’t authorize a transaction? Charges we don’t recognize are upsetting, and Old Glory Bank has processes in place for you to report these charges. Contact Old Glory Bank immediately to dispute a charge.
What if there is an unauthorized transaction on my account?
Call our customer service number immediately to report it: 888-446-5345 and follow the prompts to Dispute a Debit Card Transaction.
What if my card has been lost or stolen?
- If you determine your card has been stolen:
Call our customer service number immediately to report it: 888-446-5345 and follow the prompts to Report a Lost or Stolen Debit Card.
- If your card is lost:
Turn off your card and turn it back on when you find it.
- To turn off your card:
- Log in to your account.
- Click “Card Manager”.
- Use toggle to switch from “Card is ON” to “Card is OFF”.
- More details available here: How do I turn off my debit card?
What if I am unsure of what to do?
Call our customer service number immediately: 888-446-5345 and a representative can direct your call.
Tip: In your account settings, you can set up alerts to let you know every time there is a transaction in your account, so you are quickly made aware of any unusual activity. How do I set up my account alert settings?
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