I forgot my username and/or password. How do I retrieve them?

On the home screen of our mobile app and account access website, we have options to retrieve your username and/or reset your password.

To reset your password:

  • From the home screen, click Forgot your password?
  • Enter your username.
  • Choose a method to receive a secure access code – by phone, text, or email. Note: access codes expire in 15 minutes. Repeat the process from step 1 if your access code has expired.
  • Choose your new password. Enter the password in both boxes.
    • Must be between 5 and 20 characters.
    • Must contain at least 1 number.
    • Must contain a minimum of 1 lowercase character.
    • Must contain a minimum of 1 uppercase character.
    • Must contain a minimum of 1 special character.
    • May not be the same as the last 5 passwords.
    • May not be the same as the current password.
  • Choose whether to register this device. If you are logging in via a shared device, do not register device.

Your new password is now set. You may log in.

To retrieve your username:

*At this time, retrieving your username is only possible via our website account access. The mobile app will be updated soon to include this feature.

  • From the home screen, click Forgot Username.
  • Click the second tab, Forgot Username.
  • Enter the information requested to verify your identity.
  • Choose the method by which you’d like to receive your username – text or email. (Hint: text is fastest. Email delivery can be delayed by your email provider.)
  • Click Continue.
  • The email or text with your username will arrive shortly.

Once you have retrieved your username, you may proceed to log in.  

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