I forgot my username and/or password. How do I retrieve them?

On the home screen of our mobile app and account access website, we have options to retrieve your username and/or reset your password.

From the home screen, click Forgot your password?
Enter your username.
Choose a method to receive a secure access code – by phone, text, or email. Note: access codes expire in 15 minutes. Repeat the process from step 1 if your access code has expired.
Choose your new password. Enter the password in both boxes.
- Must be between 5 and 20 characters.
- Must contain at least 1 number.
- Must contain a minimum of 1 lowercase character.
- Must contain a minimum of 1 uppercase character.
- Must contain a minimum of 1 special character.
- May not be the same as the last 5 passwords.
- May not be the same as the current password.
Choose whether to register this device. If you are logging in via a shared device, do not register device.

Your new password is now set. You may log in.

*At this time, retrieving your username is only possible via our website account access. The mobile app will be updated soon to include this feature.

From the home screen, click Forgot Username.
Click the second tab, Forgot Username.
Enter the information requested to verify your identity.
Choose the method by which you’d like to receive your username – text or email. (Hint: text is fastest. Email delivery can be delayed by your email provider.)
Click Continue.
The email or text with your username will arrive shortly.

Once you have retrieved your username, you may proceed to log in.

Old Glory Bank™ and its family of associated trademarks are the property of Old Glory Intellectual Property Holdings, LLC.