Digital Card Issuance provides a secure way for cardholders to continue digital transactions while they wait for their physical cards to arrive in the mail after opening a new account or receiving a replacement card.
Old Glory Bank customers will receive a temporary digital debit card after opening a new Freedom Spending or Premium Checking account. If a customer reports a debit card lost or stolen, a temporary digital card will be available up to two business days after the customer requests a replacement card. This digital-first solution allows you to view your pre-activated card in your Old Glory Bank App or online banking on your computer until your physical card arrives in the mail (usually delivered within 10 business days*).
You will see your permanent card number, temporary CVV/CVC, and temporary expiration date for online and over-the-phone transactions. You can add your card to Apple Pay ®, Google Pay ®, or Samsung Pay ® to transact in-store, in-app, or online before physical card activation wherever pay wallets are accepted.
Your digital card will remain active for up to 30 days or until your new physical card is activated. Once your physical card arrives and is activated, the temporary Digital Card will be deactivated in Card Manager and your phone wallet.
* Please contact Old Glory Bank customer support for assistance if your physical card has not arrived within 10 business days.
New Account
Once your account is approved, your digital debit card will be issued and should appear in your wallet within two business days.
New customers should have created a Username to log in to online banking when the account was approved. If not, create one now using the Enroll button on the login screen.
To view your digital card, go to Card Manager from the Main Menu of your Old Glory Bank mobile app or online banking portal.
In the Card Manager feature, you will see the Digital Card with a temporary expiration date and CVV.
Add the card to your Digital Wallet (Digital Issuance supports major digital wallets, including Apple Pay, Google Pay, and Samsung Pay.):
- Open Card Manager with your Old Glory Bank app from your mobile device.
- Find your Digital Card as described above.
- Select the option to add your Digital Card to your Digital Wallet under the image of your card.
- Follow the device-specific instructions on the screen to add your card.
- You should be able to view and use your card in the Digital Wallet. To view your card, under Card Details choose View Digital Card and enter the Security Token. You will see all of the card details necessary to make a purchase.
- To remove your Lost card from view, select the gear icon on the top right corner of the screen. From there, you can select which cards you want displayed.
THIS IS A TEMPORARY CARD UNTIL YOU RECEIVE YOUR PHYSICAL CARD. DO NOT SET UP RECURRING PAYMENTS UNTIL YOU HAVE YOUR PHYSICAL CARD.
NOTE: All digitally issued cards will have the words “ACTIVATE CARD” across the front. No activation is required for digital issuance, and these words will remain until the permanent plastic card is received and activated.
Existing Cardholder (replacement card, lost or stolen card)
Once Old Glory Bank has processed your request for a new debit card, your digital debit card will be issued. Processing can take up to one business day.
To view your digital card, go to Card Manager from the Main Menu of your Old Glory Bank mobile app or online banking portal.
In the Card Manager feature, you will first see your existing (lost/stolen) card, so you must navigate to your new Digital Card. Your new card will have a temporary expiration date and CVV.
This card can be added to your Digital Wallet (Digital Issuance supports major digital wallets, including Apple Pay, Google Pay, and Samsung Pay.):
- Open Card Manager with your Old Glory Bank app from your mobile device.
- Find your Digital Card as described above.
- Select the option to add your Digital Card to your Digital Wallet under the image of your card.
- Follow the device-specific instructions on the screen to add your card.
- You should be able to view and use your card in the Digital Wallet. To view your card, under Card Details choose View Digital Card and enter the Security Token. You will see all of the card details necessary to make a purchase.
- To remove your Lost card from view, select the gear icon on the top right corner of the screen. From there, you can select which cards you want displayed.
THIS IS A TEMPORARY CARD UNTIL YOU RECEIVE YOUR PHYSICAL CARD. DO NOT SET UP RECURRING PAYMENTS UNTIL YOU HAVE YOUR PHYSICAL CARD.
NOTE: All digitally issued cards will have the words “ACTIVATE CARD” across the front. No activation is required for digital issuance, and these words will remain until the permanent plastic card is received and activated.
What should I do when my physical card arrives?
Through the Card Manager feature in your Old Glory Bank app, you can immediately activate the new physical card and follow the process above to add it to your Digital Wallet. The temporary Digital Card will then be deactivated in Card Manager and your phone wallet.
Troubleshooting:
My digital debit card is not working. What should I do?
- Ensure your device has an active internet connection.
- Ensure you are using the correct card (for existing customers).
- Contact Old Glory Bank customer support for assistance.
I lost my device with my digital debit card. What should I do?
- Lock your card using the Card Manager feature within Old Glory Bank’s online banking portal. You can log into your account on a desktop browser.
- If you are unable to lock the card yourself, contact Old Glory Bank’s Customer Service Team.
How do I reset my card PIN?
- Set or reset your PIN using the Card Manager feature within Old Glory Bank’s online banking portal. You can also manage your PIN in Card Manager by logging into your account on a desktop browser.
- Go to the Set PIN menu.
- You will be prompted to receive a security token via text or email.
- Complete the PIN setup process.
Helpful links:
What is Card Manager and how do I use it? (oldglorybank.com)
How can I withdraw cash from my account? (oldglorybank.com)
Where can I find an ATM? (oldglorybank.com)
Can I link my debit card to my digital wallet? (oldglorybank.com)