Why would my account be under review?

In some cases, we must manually review an account application during the account opening process.

Because we value privacy and security as much as our customers do, we are taking the necessary time and steps to ensure that our customers are protected from identity theft and other fraud risks. Our responsibility in this regard is not one that we take lightly. In some cases, we must manually verify a customer’s identity when the automated processes are unable to.

Rest assured - your information is stored securely and privately in our system every step of the way.

It’s one of many ways we want to go the extra mile to be the bank our customers are looking for – one that actively stands for Privacy, Security, and Liberty.